Terms and Conditions

Terms and Conditions definitions:

The Hirer/Customer/You – refers to the person or company using our services

The Company/Us/We– refers to Siteform Trucks Ltd and its employees

Terms and Conditions:

1). It is the Hirer’s responsibility to ensure the material that is to be collected by the Company is suitable for the truck in both size and waste type. The Company can discuss your requirements with you when you place your order, however, please be advised that we will not be able to inspect the waste prior to arriving on site and it is therefore your responsibility to ensure that it is not contaminated or of a size that we would be unable to safely lift. We do not accept responsibility for any advice given by any employee of the Company that you may choose to rely on.
The Driver reserves the right to refuse to collect the waste if they believe it to be contaminated/ dangerous and any costs incurred due to wasted journeys will be passed on to the Hirer.  Additional charges may be levied.

2). It is the Hirer’s responsibility to ensure that our driver has suitable access when they arrive to collect the waste.  Our grab trucks load from the side of the vehicle. Wasted journeys caused by a failure to provide access will incur a wasted journey charge. Suitable access must be on firm ground to prevent the lorry becoming stuck and immovable, any recovery charges will be passed to the hirer.

The driver has the right to refuse collection of the waste if they feel there is not suitable access to safely complete the collection.

3) If the hirer directs the company vehicles off the public highway to collect waste or deliver products in a location requested by the Hirer or its representative, the Company will not be held responsible for any damage caused to person or property once the vehicle leaves the public highway.  Any damage to the Companies’ property i.e., the vehicle will be chargeable to the hirer.

4) The Company has a limit of 30 minutes for time-on-site, if the time is extended at no fault of the company an additional charge of £1.50 per minute for the 8-wheel grab, 84p per minute for the 4-wheel grab and £1.17 per minute for the 8-wheel tipper will be levied.

5) Any Hirer wishing to open an account with the Company must complete a Trade Account Form and supply two referees.  The Company has the right to refuse a request.  Account holders have 30 days to settle their accounts, if the account is not satisfied within 30 days a daily interest charge will be added to the final amount. We will send any overdue accounts to Collection House for recovery of any monies owed. You will be liable for any costs incurred.

For new account customers the credit limit will be £2000, however once a trading history has been established the limit can be raised on the discretion of the Company.  If credit limit is reached before the 30 days, a payment will need to be made to reduce the balance. If your account is repeatedly overdue, we have the right to revoke the account.

6) Sale of aggregates and materials – all products are sold on the basis that the quality, weight or quantity is as verified when signed for on site. Any risk to the product shall pass to the customer on delivery. Ownership shall remain with the Company until the goods have been paid for and all moneys owing to the Company have been paid in full.

7) Any products direct from quarries are products of nature, therefore, have what is commonly known as ‘natural stone variations’, this can include but is not limited to variations in colour, texture and density.  Variations in natural stone are not defects, but a naturally occurring characteristic.  Please be advised we are not responsible for any variation if you order the same product at different times.

8) Cancelling orders -  It is the responsibility of the hirer to ensure the Company vehicles have access and the waste to be removed is as described with no contaminants. If the hirer follows any advice from a company employee, it is at their own discretion. If you wish to cancel the order, we reserve the right to charge a wasted journey fee if the driver is already on its planned route to you.  Please ensure you give us plenty of notice if you wish to cancel.  Any fees will be deducted from the amount refunded to you.

On-Site Rules:

We operate a strict 5 miles per hour speed limit whilst on-site, this is for the protection of our customers and staff. 

On arrival you must go directly to the Site Office and speak to a member of staff.  You will then be directed to a specified area for loading.

You must wear high-visible clothing and suitable footwear whilst on-site

Heavy machinery is used on-site; therefore, we ask that you use caution whilst on-site.